Privacy Policy

PRIVACY NOTICE  

We hold some information about you. This document outlines how that information is used,  who we may share that information with and how we keep it secure. This notice does not  provide exhaustive detail. However, we are happy to provide any additional information or  explanation needed. Any requests for this should be sent to Contact.  We keep our Privacy Notice under regular review. This Privacy Notice was last reviewed in July 2024.  

What We Do  

We provide nutritional therapy services to clients to improve their health through diet and  lifestyle interventions.  We focus on preventative healthcare, the optimisation of physical and  mental health and chronic health conditions.  Through nutritional therapy consultations,  dietary and lifestyle analysis and biochemical testing, we aim to understand the underlying  causes of your health issues which we will seek to address through personalised dietary  therapy, nutraceutical prescription (supplements) and lifestyle advice.

1. How We Obtain Your Personal Data  

Information provided by you  

You provide us with personal data in the following ways: 

-By completing a nutritional therapy questionnaire  

-By signing a terms of engagement form  

-During a nutritional therapy consultation  

-Through email, over the telephone or by post

-By taking credit card and online payment

-Signing up to free ebooks, newsletters, booking courses  

 This may include the following information: 

-basic details such as name, address, contact details and next of kin  

-details of contact we have had with you such as referrals and appointment requests 

-health information including your previous medical history, dietary, lifestyle,  supplement and medicine details, biochemical test results, clinic notes and health  improvement plans  

-GP contact information

-Bank details

We use this information in order to provide you with direct healthcare.  This means that the  legal basis of our holding your personal data is for legitimate interest.    

Following completion of your healthcare we retain your personal data for the period defined  by our professional association BANT and registrant body, Complementary and Natural  Healthcare Council (CNHC).  This enables us to process any complaint you may make.  In  this case the legal basis of our holding your personal data is for contract administration. 

Information we get from other sources  

We may obtain sensitive medical information in the form of test results from biochemical  testing companies.  We use this information in order to provide you with direct healthcare.   This means that the legal basis of our holding your personal data is for legitimate interest.     

We may obtain sensitive information from other healthcare providers.  The provision of this  information is subject to you giving us your express consent. If we do not receive this  consent from you, we will not be able to coordinate your healthcare with that provided by  other providers which means the healthcare provided by us may be less effective. 

2. How we use your personal data  

We act as a data controller for use of your personal data to provide direct healthcare.  We  also act as a controller and processor in regard to the processing of your data from third  parties such as testing companies and other healthcare providers.  We act as a data  controller and processor in regard to the processing of credit card and online payments.  

We undertake at all times to protect your personal data, including any health and contact  details, in a manner which is consistent with our duty of professional confidence and the  requirements of the UK General Data Protection Regulation (UK GDPR) concerning data  protection.  We will also take reasonable security measures to protect your personal data  storage.  

We may use your personal data where there is an overriding public interest in using the  information e.g. in order to safeguard an individual, or to prevent a serious crime.  Also  where there is a legal requirement such as a formal court order. We may use your data for  marketing purposes such as newsletters but this would be subject to you giving us your  express consent.

3. Do you share my information with other organisations?  

We will keep information about you confidential.  We will only disclose your information with  other third parties with your express consent with the exception of the following categories of  third parties:  

-Our registrant body, CNHC and our professional association, BANT, for the  processing of a complaint made by you  

-Any contractors and advisors that provide a service to us or act as our agents on the  understanding that they keep the information confidential  

-Anyone to whom we may transfer our rights and duties under any agreement we  have with you  

-Any legal or crime prevention agencies and/or to satisfy any regulatory request (eg,  CNHC) if we have a duty to do so or if the law allows us to do so 

We may share your information with supplement companies and biochemical testing  companies as part of providing you with direct healthcare.  We will not include any sensitive  information .

We will seek your express consent before sharing your information with your GP or other  healthcare providers.  However if we believe that your life is in danger then we may pass  your information onto an appropriate authority (such as the police, social services in the case  of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital  interests.   

We may share your case history in an anonymised form with our peers for the purpose of  professional development.  This may be at clinical supervision meetings, conferences, online  forums, and through publishing in medical journals, trade magazines or online professional  sites.  We will seek your explicit consent before processing your data in this way.  

4. What are your rights?  

Every individual has the right to see, amend, delete or have a copy, of data held that can  identify you, with some exceptions. You do not need to give a reason to see your data. 

If you want to access your data you must make a subject access request in writing to  Contact. Under special circumstances, some information may be  withheld.   We shall respond within 20 working days from the point of receiving the request  and all necessary information from you.  Our response will include the details of the personal  data we hold on you including:  

-Sources from which we acquired the information  

-The purposes of processing the information  

-Persons or entities with whom we are sharing the information  

 You have the right, subject to exemptions, to ask to:   

• Have your information deleted   
• Have your information corrected or updated where it is no longer accurate   
• Ask us to stop processing information about you where we are not required to do so  by law or in accordance with the BANT and CNHC guidelines.    
• Receive a copy of your personal data, which you have provided to us, in a structured,  commonly used and machine readable format and have the right to transmit that data  to another controller, without hindrance from us.    
• Object at any time to the processing of personal data concerning you  

We do not carry out any automated processing, which may lead to automated decision  based on your personal data.  

If you would like to invoke any of the above rights then please email Contact.  

5. What safeguards are in place to ensure data that identifies me is secure? 

We only use information that may identify you in accordance with UK GDPR. This requires  us to process personal data only if there is a legitimate basis for doing so and that any  processing must be fair and lawful.   

Within the health sector, we also have to follow the common law duty of confidence, which  means that where identifiable information about you has been given in confidence, it should  be treated as confidential and only shared for the purpose of providing direct healthcare. We  will protect your information, inform you of how your information will be used, and allow you  to decide if and how your information can be shared.   

We also ensure the information we hold is kept in secure locations, restrict access to  information to authorised personnel only, protect personal and confidential information held  on equipment such as laptops with encryption (which masks data so that unauthorised users  cannot see or make sense of it). We ensure external data processors that support us are  legally and contractually bound to operate and prove security arrangements are in place  where data that could or does identify a person are processed.   

Rania Hashim is registered with the Information Commissioner’s Office (ICO) as a data  controller and collects data for a variety of purposes. A copy of the registration is available  through the ICO website (search by name). 

6. How long do you hold confidential information for?  

All records held by us will be kept for the duration specified by guidance from our  professional association BANT. 

7. Complaints 

If you have a complaint regarding the use of your personal data then please contact us by  writing by email Contact and we will do our best to help you.  

If your complaint is not resolved to your satisfaction and you wish to make a formal  complaint to the Information Commissioner’s Office (ICO), you can contact them on 01625  545745 or 0303 1231113.